The Importance of Customer Service For Small Businesses

It may seem that only large businesses with multiple employees and divisions of labor are the companies that most need fast and helpful customer service divisions. However, this is simply not true. Small businesses need to provide great customer service just as much as large corporations do. Here is some advice to help small business owners overcome their customer service disadvantages and emphasize their advantages over large businesses’ service.Bigger companies have many more employees than small, localized businesses. Therefore, it is easy for them to have a whole division devoted to customer service, rather than just a person or two. Customer service specialists often undergo training and have extended experience in helping out their clients. This can translate to knowledgeable, professional help.For smaller companies, having a large group of people specifically assigned to customer service is not always an option. However, it is still a good idea to assign phone duties to certain people so that they can answer customer call-ins. A client will probably not realize that he or she is talking to a receptionist or just another employee if the worker handles it in a calm, organized fashion.Customer service divisions in large companies are often told that they can make a huge impact on their client by limiting the amount of transfers the person must endure. However, how many times have you called a large business only to be transferred five times and stuck on hold for a grand total of thirty minutes? This seems to be the norm for calling in your questions or comments, not the outlier.Small business have the advantage over large ones in this regard. Often, the person or team assigned to taking customer calls in a small company know who does what, and so they are able to more directly transfer clients to the person they actually need. This limits the time spent on hold, and also makes the company seem caring and efficient, which translates to excellent service.So far, we have focused on dialing up customer service. However, what about those people who have questions about the website of a company? Large businesses usually have the option of assigning a legion of people to solely online service, but smaller companies do have other choices besides diverting a ton of manpower. One way is to utilize a live chat service that can help small businesses find pre-qualified clients.A good source of live chat providers is Ngage Live. Transcripts from live chats with customers are reviewed, and then Ngage lets you know who your potential clients are. For friendly, reliable live chat service, check out Ngage Live today.

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Computer Hardware Recycling – A Challenging Task on the Face of Earth

E waste is one of the most serious issues that has engulfed the whole world. The obsolete computers, if not treated properly can become a major source of toxins and carcinogens. Rapid technology change, low initial cost and even planned obsolescence have resulted in a fast growing environmental concerns across the globe. Though many countries boast of technical solutions but in most cases a legal framework, a collection system, logistics and other services need to be implemented before a technical solution can be applied. E waste comprise 2% of America’s total trash and 70 percent of overall toxic waste. In the United States, an estimated 70% of heavy metals in landfills come from discarded electronics.Recycling is one of the most effective ways to prevent the hazard of e waste. Many material used in the construction of hardware can be recovered and recycled. Reuse of tin, silicon, iron, aluminum, and a variety of plastics – all present in bulk in computers – is possible and can reduce the costs of constructing new systems. Electronic devices like including audio-visual components (televisions, VCRs, stereo equipment), mobile phones and other hand-held devices, and computer components, also contain valuable elements and substances that are suitable for reclamation. Powering and cooling computers is an increasing contributor to global warming and the power it consumes also contribute to a negative effect on the environment.In this regard, various government as well as non government agencies have taken significant initiatives to curb it. One of the main organisation that takes the responsibility of checking the e waste is CFA, that installs various measures to aware computer hardware manufacturers as well as consumers about the hazards of e-waste. Information on the dangers involved in improper disposal of computer hardware is provided to the computer labs. The supply of quality hardware is also restricted to beneficiaries only. CFA provides comprehensive on-site ICT support to beneficiaries, ensuring the equipment functions for the longest possible time with the greatest positive impact.To counter this further, Userful desktops are being deployed all around the world with a typical configuration of six stations per computer. Research has shown that Userful products can reduce electronic waste by up to 80 percent, further decreasing its environmental footprint. It was supported by the data that stated that in the past year, Userful desktops have helped to minimise the computer hardware waste by 29,000 tons of CO2 emissions, which is equivalent to taking more than 5,000 cars off the road.The consumers too need to get sensitive about the whole issue when the impact of computer hardware on environment, is in discussion. We should look for eco friendly ways to dispose off the computer waste and follow the recycling programmes all over the country. There are various companies like Sony, Toshiba and Gateway that offer take back programmes that provide monetary incentives for recyclable and/or working technologies. One should go for reuse and up gradation of the present PC unless it is very essential to dispose off. Selling off the old computers to the used product market is another option.

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Investment Advisor Software For Free

I like to keep in touch with the latest stock market news via various blogs that I’ve signed up for. Every other day my spam folder gets filled up by all kinds of junk as a result of this. It’s always some new affiliate product that’s going to make me rich over night. I’m always left wondering, if I had this amazing software would I really send an email out to everyone and their grandma offering them a slice of it? Of course not! I’d be greedy and keep it all for myself. So if you get an email in your mail box offering you riches beyond your wildest dreams, don’t be a sucker. Whoever it is that’s trying to sell it to you is obviously not making any cash from buying and selling stocks and so have to do it this way. I really need to cancel my subscriptions.I’ve said for a long time now that the best stock market software you’ll find is actually free and available to everyone. I can’t recommend Google Finance highly enough. So forget the rubbish you’re being sent in your mailbox and sign up for a Google Finance account. As well as all the wonderful financial features you’ll also get access to Gmail which is by far and away the best mail software there is. Google News is also fantastic for up the minute information.The one section I use frequently is the portfolio section which allows me to see the whole of my stocks portfolio at a glance. If I want to see which stocks are moving up or down I can see it in an instant. The interface and navigation is a dream to use as you would expect from a Google product. I also use the stock screener quite a bit when I’m searching for stocks to buy. Yes, it can be used to identify potential investments too. There are so many features that I feel like I’m just scratching the surface with it at the moment. If you like to keep your details in a spreadsheet, lets face it, who doesn’t these days then this option is available to you. Google Finance allows you export the data out into whatever format you like. Why not keep track of it in Google Documents too?In conclusion, if you get an unbelievable offer in your inbox of the best stock market software. Forget it, sign up for Google Finance and all your software needs will be taken care of and then some.

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5 Legal and Ethical Considerations for Health Care Marketing

The way that health care marketing promotes its products has had to evolve over the last few years. Many changes in how people obtain information and who has access to health care have created new considerations. A smart business will be mindful of the updates as they craft their marketing platform. The industry has always been highly regarded for an unparalleled level of ethics. This new age puts that image to the test, with Internet freedom, new ethnic groups, and consumer freedom.1. Becoming multiculturalAs the size of different ethnic groups across the United States grows, it means more groups are insured and receiving services and medication, and a wider range of ethnic physicians are helping them. Work to understand how to speak to different groups in marketing language. Successful companies will evaluate if their current health care marketing strategies reach multicultural patients, and if the message contained within resonates with them.2. Anti kickback laws and Stark lawsStrict laws protect consumer abuse by not allowing doctors to refer products or services to patients if they receive kickbacks for them. Doctor pampering and support was the name of the game years ago, but with today’s growing number of physicians assistants, nurse practitioners, and regulatory groups doing much of the treatment plans and purchasing for offices, it gets more difficult to approach company promotion that way. Unfortunately, some groups may still feel a desire to give special thanks to those that support them.3. Consumer freedomWith the age of the Internet came the age of the independent medical product consumer. With access to products, treatments, and services across the world, the consumer can go directly to companies for their needs, and completely bypass any medical professional. While gaining patient attention is a good way to increase awareness about a particular product, care should be taken to help people fully understand the product and its intended use and side effects, in order to keep from harming or taking advantage of them.4. Unproven research on webWith a good deal of false information on the web, health care marketing professionals need to do their due diligence on their content before it is released through advertisements, emails, and social media. It order to not misspeak to customers or promote incorrect information, groups should have solid support for all claims and promotions within their content. Unscrupulous groups will take advantage of this situations, as the modern day snake oil salesmen. It takes extra care by those that are truly attempting to promote healthy products.5. Sharing and gathering patient lists For many marketing channels, there is not much use for your message without a list to send it to. Often, those lists are shared amongst related or partnered organizations. The problem is that for the health care industry, patient information is protected by law. Even when that information is gathered through a company’s website and not through a doctor, if it was gotten under the premise of health care questions, companies should be very careful about how they use that information. Spy ware is another information gathering technique that is highly questionable, but could be used by some less scrupulous health care marketing groups.

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Benefits of a Business Loan

There are many benefits in choosing a business loan, some of which are listed below. What’s the fastest way of raising money for your business idea? A business loan, but what kind of loan should you get and who should you get your loan from. You could ask family and friends for a loan but they might not be as convinced about your winning idea as you are.Where you go for finance depends on how much you need to raise and how you set up your business. Sole traders and partners are liable for all the debts in a business venture, whereas with limited companies, the directors are liable only for the amount of debt they personally hold in the company.It is designed for a wide range of UK small, medium and start-up business needs including the purchase, refinance, expansion of a business, development loans or any type of commercial investment. Finance is the lifeblood of a business. Without it you cannot grow. They are one possible source for business cash. You should be sure that the specific need for the money is applicable and that the loan is suitably structured.Advantages over other forms of finance:Flexibility:It allows you to preserve your cash and working capital.Retention of Ownership:You retain the current ownership of your company instead of raising funds by selling an interest in your company to an investor.Cash Flow Management:They can provide you access to capital with minimal up-front payments and the flexibility to design a loan repayment schedule suitable to your finances.Budgeting:Loan schedules are fixed at outset, which means cash management is more predictable.Tax Advantage:Interest payments on your loan are tax deductible.They are generally available from £50,000 to £1,000,000 at highly competitive interest rates from leading commercial loan lenders.They can offer up to 79% LTV (Loan to Valuation) with variable rates, depending on status and length of term.They are available for Self-Declaration with CCJ’s & Mortgage ArrearsThey can be secured by all types of business property, commercial and residential properties.They are normally offered on Freehold and long Leasehold.A business loan can be used for:Acquisition, expansion or renovation of premisesTaking an interest in a professional partnership or businessInjection of capital into a businessDevelopment financeDebt consolidation

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